FAQ

Shipping

1. Do you ship worldwide?

We can ship to most countries and free shipping if your order amount is more than 29.99USD. If your country is not within the shipping range, you can contact us by email and we will provide support for you

2. Where you ship goods from?

We ship the goods from China.

3. What is the shipping cost?

We offer free ship to most countries if your order amount is more than 29.99USD. Lower 29.99USD, you need to pay extra ship fee (5.99USD/Package).

4. What is the shipping time?

The time frame for order delivery is divided into two parts:

Processing Time: Order verification, quality check and packaging. All orders are send to manufactures for dispatch within 48 hours after the order is placed. The manufactures and YANWEN Express process the orders, which takes an additional 2-4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. We use YANWEN Express which usually take between 14-20 business days to arrive at their destination. Beside, UPS, DHL, FedEx etc are also available.

How do I track my package?

You can track your parcel via the Confirmation Email. Also you can click “Track my Order” link on our website.

 

Payment & Ordering

 

1. What payment terms you can accept?

Sorry, We only accept Paypal at present.

2. How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done through email. Refund will be issued accordingly if card is charged.

3. Is my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet

4. What if my address is wrong?

If your address is not available, we will send you an email. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.

 

Return & Refunds

1. What items are returnable?

In the original packaging

That most of the products sold in our store are DIY puzzles, once these products are opened and used, returns are no longer supported.

2. How do I return a product?

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

3. What is your refund policy?

Our complete return policy is located at the RETURNS link at the bottom of the site.

4. How will you refund me?

You can find our refund policy by the link. The refund will go back onto the same card you used to place the order with us. Please allow 3-5 days for the funds to show in your account.